How to Order
Order Online
We ask all of our customers to place their orders online and print their invoices online. That is how we can maintain our fast service and low prices. There are a few exceptions however for customers who place frequent large orders of one specific product or for international customers. This page describes the steps you must take in different scenarios.
What we sell?
We only sell products that we stock and are described on our website. We have all of our prices online and our website is able to generate an official quote for you to print. That is why we do not respond to most RFQ emails. If we carry a product, it is priced on our website and if we don’t have it on our website we don’t carry it.
Our Main Requirements
In order to purchase products from Chemical Store you must already be knowledgeable about the product, its applications, and its safe handling requirements. You must take full responsibility for all risks associated with the use, handling, transportation, and storage of the product. You must also provide us with accurate verifiable information when placing your order. Most verifications are done on the phone. Please make sure that you are reachable at the phone number you provide.
Large Online Orders
When you place a large order (usually more than $2,500) online, the website will show bank transfer as the payment method. We kindly ask our customers to proceed with the transfer and notify us either by calling or sending an email. That way, we can proceed with the order fulfillment.
International Orders
International orders can usually be placed on our website. If your order cannot be placed for any reason, please email us or call us, and we will assist you with the process.
Terms Accounts
We do not create terms accounts for new customers or small orders. All orders must be entered online and paid online. For customers who frequently place a large order of one specific product, we may open a terms account and let them know after at least 3 orders. Such customers will have the choice to place their orders online or send us a purchase order for their large orders.